DocFilaMaster Services Agreement (MSA)
An MSA governs the long-term relationship; SOWs handle each project. This page lists what an MSA usually covers: indemnification, limitation of liability, change control and service-level terms. DocFila does not provide an MSA template: have the agreement drafted by a lawyer or from your own source, then open the PDF in DocFila to edit it, send it for signature and store it.
Edit, sign and store in one app · Start on the Free plan · General information, not legal advice
What this kind of agreement usually covers
Engagement Structure (MSA + SOW)
Master agreement + per-project SOW, with SOW priority over MSA where they conflict.
Service Levels (SLA)
Customizable response and uptime targets with credits for missed targets.
Fees, Expenses & Payment Terms
Time-and-materials, fixed-price, or retainer billing models supported.
Change Control
Formal process for in-scope additions and out-of-scope work.
Warranties & Disclaimers
Workmanship warranty, disclaimer of implied warranties beyond agreed scope.
Limitation of Liability
A cap on liability, often tied to the fees paid.
Indemnification
Mutual IP indemnity and standard third-party-claim handling.
Termination & Wind-Down
Termination for cause and convenience, with handover obligations.
Common use cases
- Boutique agencies pitching enterprise clients who require an MSA before kickoff.
- Management consultants and fractional CXOs running multiple parallel engagements.
- Software studios doing fixed-bid build-and-ship work with milestone payments.
How to send it for signature in 4 steps
Get the agreement
DocFila does not ship this agreement as a template. Draft it (or have it drafted), then open the PDF in DocFila.
Edit and fill it
Use the PDF editor to change text and add fields, or the form filler for a fillable PDF.
Add signers and send
Send a signature request by email. The signer opens a secure link, consents to sign electronically and verifies with an emailed one-time code. Set the signing order if needed.
Keep the signed copy
The signed PDF is saved to your DocFila documents, which are encrypted at rest, with a certificate of completion and an audit trail. Optionally check its fingerprint with DocFila Verify.
Frequently asked questions
Does an e-signature make this agreement legally binding?
DocFila e-signatures are electronic signatures under the US ESIGN Act and UETA, and simple electronic signatures (SES) under the EU eIDAS Regulation — not advanced (AES) or qualified (QES) electronic signatures. Signing records your consent, an emailed one-time verification code, a hash-chained audit trail, and a tamper-evident seal on the signed PDF. Some documents usually should not be signed electronically — wills, certain court filings, and documents that require notarization or a qualified signature. This is general information, not legal advice: local law and your document type decide what your agreement needs.
Can I edit the agreement?
DocFila does not ship this agreement as a template. Open your own PDF in DocFila and use the PDF editor to change text and add fields, then send it for signature.
Do I need a lawyer to use this?
DocFila does not provide legal advice, and its contract builders have not been reviewed for your jurisdiction or situation. For high-value, cross-border, or regulated transactions, have a lawyer review the final draft.
How much does it cost?
E-signing is included in the DocFila Free plan. Paid plans start at $9.99 a month (Premium) and add AI credits and storage.
Related DocFila tools
Keep going with the document workflow that matches this page. Open the tool you need, then finish the file in DocFila.